Privacy policy.
Welcome!
Happy & Healthy with Caro values and respects the privacy of all clients, suppliers, and patients. This privacy policy sets out how Happy & Healthy with Caro and Caro Uttley manages personal information. This privacy policy is subject to and must be read in conjunction with our Terms of Service and Health Disclaimer.
This Privacy Policy was last updated August 2022
In this policy, the terms “we”, “us” and “our” refer to Caro Uttley trading as Happy & Healthy with Caro, and “website” refers to our website, www.happyhealthycaro.nz. “you” or “your” refers to you as a user of our website, if contacting us by email or telephone, or where acquiring our products or services and/or being a customer of ours.
Introduction:
We comply with the New Zealand Privacy Act 1993 (“Act”) when dealing with personal information. Personal information is information about an identifiable individual. This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz
Scope of our privacy policy:
Our policy applies to the personal information we collect, maintain, store and use about you, as our customers, visitors to our website and other digital services.
Changes to this policy:
We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.
Types of information we collect and hold:
The types of personal information that we may collect includes:
name, address, email address, telephone number and other contact details
age and gender
current employment status, your occupation and length of employment, level of education, your employment history
records of our interactions with you
your computer and connection information, statistics on page views, traffic to and from and other standard web log information
any other personal information that may be required in order to facilitate your dealings with us
any other personal information you may volunteer
We may collect personal information about:
individuals
contractors and suppliers
third parties seeking or using our Services
other people who come into contact with us in the ordinary course of business
Collection of personal information:
In general, we do not collect your personal information, unless you provide it to us voluntarily and knowingly during your dealings with us, including by way of:
when you voluntarily acquire our Services
personal contact with us at a face-to-face meeting or situation
through any registration or subscription process (e.g. when you subscribe for our emails)
through any contact you have with us (e.g. telephone call, email, or social applications)
when you enter a competition
when you buy or use our products and services, and
from third parties where you have authorised this or information that is publicly available
How we use your personal information:
to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose, or using Facebook or Google to advertise to you)
to improve the services and products that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
deliver goods to you
to respond to communications from you, including a complaint
to conduct surveys
to protect and/or enforce our legal rights and interests, including defending any claim, and
for any other purpose authorised by you or the Act
We may not be able to do these things without your personal information, such as deliver your online orders or respond to your enquiries.
Disclosing your personal information:
We do not sell or rent your information to third parties, however we may disclose your personal information to another company within our group, and other companies and individuals we employ to perform functions or services on our behalf, for example to:
fulfil orders
deliver packages
send postal mail, emails or texts
provide marketing assistance
provide online advertising e.g. using Facebook, Instagram or Google
analyse data
process credit card payments
maintain our underlying IT systems
provide our website
provide customer services
legal, and
auditing
Such companies and individuals will have access to enough personal information needed to perform these functions but may not use it for any other purposes.
a credit reference agency for the purpose of credit checking you (if necessary)
other third parties
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by the Act or another law (e.g. a law enforcement agency), and
any other person authorised by you
What types of emails will I receive from Happy & Healthy with Caro? Can I unsubscribe from these emails?:
As a registered user of our website, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can opt out at any time by clicking unsubscribe.
Internet use:
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet it is at your own risk as no information transmission over the Internet can ever be guaranteed secure. If you post your personal information on our website’s message board/ chat room or social media properties, you acknowledge and agree that the information you post is publicly available. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
Cookies:
Our website uses “cookies”, which are small data files that are stored on your computer when you visit our website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. You may disable cookies by changing the settings on your browser, however, some website features or services may not function properly without cookies.
Protecting your personal information:
We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete and accurate, and to keep your personal information safe from loss, unauthorised activity, or other misuses.
Accessing and correcting your personal information:
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold, and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at hello@happyhealthycaro.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Content:
It is our goal to provide the highest possible level of service and set best class practices as part of our ethos. Although we strive to provide high-quality content on our website, we do not guarantee or warrant the accuracy, completeness, suitability, availability, or timeliness of anything posted on our website. Prices and availability of products are subject to change without notice. In the event of any such change we will communicate with our customers prior to dispatch of an order.
General:
By using our website, you are consenting to the collection of information by us in accordance with this policy. Please note that we reserve our right to amend, remove, or vary this policy without notice. You should check this page regularly to take notice of any changes we have made to this policy.
We are committed to protecting your privacy. We use the information we collect to enhance your overall Happy & Healthy with Caro experience. We do not sell, trade, or rent your personal information to others. If you would rather not receive any marketing emails from us, you may opt-out at any time by clicking the unsubscribe link in the emails that we send to you.
Contact Me:
Please get in touch with us if you have any questions about this policy:
Caro Uttley
0274 111 324